Warranty Policy

Warranty Policy

Store: Arvynel
Address: 88 Rue Martre, 92110 Clichy, France
Email: contact@arvynel.com
Phone: +33 1 94 03 16 29
Representative: Elisabeth Delacour

At Arvynel, we understand that every dress is purchased for a special moment. That's why we carefully inspect each item before shipment to ensure it meets our quality standards. This Warranty Policy outlines the coverage available for manufacturing defects and order-related issues.

1. Our Quality Promise

Every Arvynel dress is carefully checked before dispatch to ensure quality, comfort, and craftsmanship. We stand behind the products we offer and are committed to resolving any genuine manufacturing issues promptly.

2. Warranty Coverage

All products are covered by a 30-Day Quality Guarantee beginning on the date your order is delivered.

This warranty covers:

  • Manufacturing defects

  • Faulty stitching or seam defects

  • Missing or damaged embellishments present upon delivery

  • Defective buttons, zippers, or fasteners

  • Fabric defects present before first use

  • Incorrect item received

  • Incorrect size or color shipped

  • Damage caused during transit

If an eligible issue is confirmed, we will provide a suitable resolution at no additional cost.

3. What Is Not Covered

The warranty does not cover:

  • Normal wear and tear

  • Damage caused by improper washing or drying

  • Fabric shrinkage resulting from incorrect care

  • Fading due to repeated washing or sun exposure

  • Accidental damage, tears, snags, or burns

  • Stains from food, drinks, cosmetics, or other substances

  • Damage caused by alterations or modifications

  • Items damaged through misuse or negligence

  • Products showing excessive wear after use

  • Size issues resulting from selecting the wrong size

These situations are considered normal product use and are not manufacturing defects.

4. How to Submit a Claim

To request assistance, please contact us at contact@arvynel.com within 30 days of delivery and provide:

  • Your order number

  • A description of the issue

  • Clear photographs showing the defect

  • Packaging photos if transit damage is involved

Our support team typically reviews requests within 24–48 business hours.

5. Approved Resolutions

If your claim is approved, we may offer one of the following:

  • A replacement item (subject to availability)

  • A full refund to the original payment method

  • Store credit for future purchases

The resolution offered will depend on the nature of the issue and product availability.

6. Warranty Period

All warranty requests must be submitted within 30 days from the delivery date.

Claims submitted after this period may not qualify for warranty coverage.

7. Customer Support

Customer satisfaction is our priority. If you have questions regarding your order, product quality, or warranty eligibility, our support team is here to help.

Email: contact@arvynel.com

Thank you for choosing Arvynel. We are honored to be part of your family's most precious moments.