Politique d’expédition

Store: Arvynel
Address: 88 Rue Martre, 92110 Clichy, France
Email: contact@arvynel.com
Phone: +33194031629
Full Name: Elisabeth Delacour

At Arvynel, we are dedicated to providing a fast, secure, and reliable delivery experience. This Shipping Policy outlines how we process, ship, and deliver your orders.

1. Processing Time

All orders are processed within 1–2 business days after payment confirmation. Once your order has been processed and shipped, you will receive a confirmation email containing your tracking number and tracking link.

Please note that orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Time and Delivery Area

• We currently ship to multiple international destinations using trusted private courier services to ensure safe and timely delivery.

  • European Union & Switzerland: 8–10 working days
  • United Kingdom: 6–10 working days
  • South Africa: 8–12 working days

  Delivery times may vary slightly depending on the destination and local courier operations.

3. Shipping Fees

• Free Shipping & Returns from €30: Orders above €30 qualify for free delivery and free returns.
• For orders below €30, standard shipping fees will be calculated at checkout.

All prices displayed on our website include VAT.

4. Order Tracking

Once your order has been shipped, you will receive an email with your tracking details. You can monitor your shipment at any time using the provided link.
If you do not receive tracking information within 48 hours of placing your order, please contact us at contact@arvynel.com.

5. Delivery Issues

If your package is delayed, lost, or arrives damaged, please contact us immediately. We will coordinate with the courier to resolve the issue as quickly as possible.
Arvynel is not responsible for delays caused by incorrect shipping details, courier disruptions, customs procedures, or unforeseen circumstances beyond our control.

6. Address Accuracy

Please ensure all shipping information is entered correctly at checkout.
We are not responsible for deliveries made to incorrect addresses due to customer error.
If you notice an error after placing your order, contact us immediately so we can attempt to update the information before dispatch.

7. Split Shipments

In some cases, items from the same order may be shipped separately due to stock availability or logistical reasons. If this occurs, you will receive separate tracking details for each shipment.

8. Customer Support

Our support team is available 24/7 to assist with any shipping inquiries, tracking concerns, or delivery issues.
You can reach us at contact@arvynel.com.